Refunds/Exchanges of goods are not permitted. Once you (the customer) place your order, and we (the company) provide/deliver your order satisfactorily; and we (the company) are not to fault of goods being ordered incorrectly, exchanges or refunds will not be permitted. All sales are final
It is a natural characteristic of timber products to react to changes in the climate (including temperature and precipitation). For this reason, we (the company) cannot be held responsible for any occurrence of this natural characteristic.
Kerbside deliveries only. We (the company) operate a kerbside delivery only policy. Our vehicles are not authorised to leave the public highway. Our drivers will assist you to the best of their ability, however they will not enter your property or position vehicles onto any part of land which forms your premises, unless the below conditions are met
(a) There is ready access , unhindered by obstruction.
(b) There are no manhole/drain coverings in the area which the vehicle will drive.
(c) The land owner gives expressed permission and;
(d) The land owner signs the ORCH09 Disclaimer form , disclaiming any event of damage arising from our vehicle leaving the public highway.
Shortages / Damages on goods delivered. Any imperfections or shortages of goods delivered to you must be reported to the delivery driver , or in any case reported to the office receiving your order on the day of the delivery.
Goods remain the property of Thomas James Fencing. until paid for in full.
Delivery times will not be given. This is due to the way in which orders are received and despatched, as well as traffic conditions and travelling times. We will (if requested) provide a telephone call confirming despatch of your order at the time of leaving the depot.
Payment is to be made in full on day of completion. There is an 8% Interest per day for any late payments made by the client.
By using our services you agree to our Terms & Conditions.